There’s a new virtual Google call center and PBX available. OnState Communications, based in suburban Boston, Massachusetts, today announced that it fully supports Google Voice, along with Google Apps (including Google Talk), allowing its customers to turn Google into a virtual call center and PBX.
Related: Google Voice Gets Presence (ZDNet)
Google Voice Gets Presence, Virtual Call Centers Come Into Play (TaranFX)
Writing for VoIP Planet, author Gerry Blackwell discusses how CyberDefender Corporation uses a virtual call center solution from on-demand call center start-up OnState Communications.
VoIP Planet Article: The Call Center of the Future?
I was just looking at a website for a virtual call center. It looks like these guys let you work with whatever equipment you already have, including Skype, Google Apps, SIP, and existing hardware-based PBX’s. Kinda of a cool software, and they’re letting your try it out for free for 14 days. So if your business is looking for a virtual call center that lets you work with what you’ve got, can operate wherever an employee can access the Internet, and provides inherent redundancy since it is based in the cloud, I would recommend OnState. They let you pay month-to-month and you can cancel the virtual call center trial whenever you’d like. Take a look at their website for more information.
Resouces: http://www.on-state.com
