Have you been thinking about using live chat for your business? Live chat software allows you to add live chat directly to your website, or dynamically offer chat (or callbacks) based on customers navigation behavior or actions on your website. Implementing live chat on to your corporate website can increase customer responsiveness and website conversion rates for your business. It can also increase the efficiency of your staff (as they can handle multiple chats at one time, but only one phone call), improve responsiveness to your company’s customers, increase customer loyalty (as your employees are responding in a quicker and more efficent manner), increase your online conversions (which obviously helps sales), and decrease your sales cycle (as buyers are already going through the different buying stages on your site, being helped along with chat representatives).
On Thursday, July 7th at 3 p.m. Eastern, virtual call center company OnState will be offering a free webinar on the topic of live chat. The following areas will be covered:
- An Introduction to Live Web Chat
- Benefits of Live Web Chat
- How To Use Live Web Chat
- Integrating Live Web Chat On Your Website
- Live Web Chat Q&A
Register for this free live chat webinar at http://www.on-state.com/webinar.html
