Archive for July, 2009

Skype Call Center

Friday, July 24th, 2009

Looks like a new website for a Skype Call Center solution is up and running. They’re got some pretty cool software that lets you connect inbound-calling customers to the proper employee, regardless of where that employee is and what devise they’re using (as long as they’re logged into the system, of course–this Skype call center won’t be tracking anyone down in the middle of the night). And since it starts at $49.95 without the need for hardware or installed software (it’s all virtual / web-based), it’s worth a look if your business want to improve its customer care and make sure the right employees are speaking with customers. Also, if you want to build online chat or click-to-call capability into your website, this Skype Call Center can handle that, as well. More Skype Call Center Information…

Startups: 10 Things MBA Schools Won’t Teach You

Monday, July 13th, 2009

Graet post titled, “Startups: 10 Things MBA Schools Won’t Teach You” by Dharmesh Shah on the OnStartups blog.

Using Live Chat on Your Corporate Website

Monday, July 13th, 2009

Want to increase customer responsiveness and website conversion rates for your business? OnState Communications recently posted a free live webinar that you can check out the learn about incorporating live chat on your corporate website. Register to watch it at http://www.on-state.com/live-chat-webinar.html.

Microsoft Ads

Monday, July 6th, 2009

Seriously, what is up with those MSFT ads?

Google Call Center

Thursday, July 2nd, 2009

There’s a new virtual Google call center and PBX available. OnState Communications, based in suburban Boston, Massachusetts, today announced that it fully supports Google Voice, along with Google Apps (including Google Talk), allowing its customers to turn Google into a virtual call center and PBX.

Related: Google Voice Gets Presence (ZDNet)
Google Voice Gets Presence, Virtual Call Centers Come Into Play (TaranFX)