Great article up on why so many successful entrepreneurs and start-ups came out of Paypal, and best yet, it’s answered by the insiders using Quora. Check out the blog with excerpted quotes here.
Skype for Business Winners Announced
August 10th, 2009Skype just annouced the winners of their Skype for Business contest. Take a look at here.
Skype Call Center
July 24th, 2009Looks like a new website for a Skype Call Center solution is up and running. They’re got some pretty cool software that lets you connect inbound-calling customers to the proper employee, regardless of where that employee is and what devise they’re using (as long as they’re logged into the system, of course–this Skype call center won’t be tracking anyone down in the middle of the night). And since it starts at $49.95 without the need for hardware or installed software (it’s all virtual / web-based), it’s worth a look if your business want to improve its customer care and make sure the right employees are speaking with customers. Also, if you want to build online chat or click-to-call capability into your website, this Skype Call Center can handle that, as well. More Skype Call Center Information…
Startups: 10 Things MBA Schools Won’t Teach You
July 13th, 2009Graet post titled, “Startups: 10 Things MBA Schools Won’t Teach You” by Dharmesh Shah on the OnStartups blog.
Using Live Chat on Your Corporate Website
July 13th, 2009Want to increase customer responsiveness and website conversion rates for your business? OnState Communications recently posted a free live webinar that you can check out the learn about incorporating live chat on your corporate website. Register to watch it at http://www.on-state.com/live-chat-webinar.html.
Microsoft Ads
July 6th, 2009Seriously, what is up with those MSFT ads?
Google Call Center
July 2nd, 2009There’s a new virtual Google call center and PBX available. OnState Communications, based in suburban Boston, Massachusetts, today announced that it fully supports Google Voice, along with Google Apps (including Google Talk), allowing its customers to turn Google into a virtual call center and PBX.
Related: Google Voice Gets Presence (ZDNet)
Google Voice Gets Presence, Virtual Call Centers Come Into Play (TaranFX)
Virtual Call Center Images
June 29th, 2009Virtual Call Center images from Google Image search. Interesting array…
Live Chat Webinar
June 27th, 2009Have you been thinking about using live chat for your business? Live chat software allows you to add live chat directly to your website, or dynamically offer chat (or callbacks) based on customers navigation behavior or actions on your website. Implementing live chat on to your corporate website can increase customer responsiveness and website conversion rates for your business. It can also increase the efficiency of your staff (as they can handle multiple chats at one time, but only one phone call), improve responsiveness to your company’s customers, increase customer loyalty (as your employees are responding in a quicker and more efficent manner), increase your online conversions (which obviously helps sales), and decrease your sales cycle (as buyers are already going through the different buying stages on your site, being helped along with chat representatives).
On Thursday, July 7th at 3 p.m. Eastern, virtual call center company OnState will be offering a free webinar on the topic of live chat. The following areas will be covered:
- An Introduction to Live Web Chat
- Benefits of Live Web Chat
- How To Use Live Web Chat
- Integrating Live Web Chat On Your Website
- Live Web Chat Q&A
Register for this free live chat webinar at http://www.on-state.com/webinar.html
The Virtual Call Center of the Future?
June 23rd, 2009Writing for VoIP Planet, author Gerry Blackwell discusses how CyberDefender Corporation uses a virtual call center solution from on-demand call center start-up OnState Communications.
VoIP Planet Article: The Call Center of the Future?
